2.i enjoyed these activities in class. Because i talked classmates a lot.
It's exciting for me.
3.It is difficult. i didn't know the expresssion and timing when i finish the calli.
4.I learned that there are many difficult situation at business. Making call and Keeping the conversation is very difficult.
a, A coleague wants you to sign something. ⇔ 9 just check you?
b, Your colleague leaves a few seconds later. ⇔ 4 I'll have to go. I'm afraid. Something's come up.
c, There's a lot of noise right outside your office. ⇔ 2 Look, I' ve got someone on the other line.can I call you back?
d, Your boss wants a word with you-now! ⇔ 6 anyway,I won't keep you any longer. Speak to you soon.
e, Someone elese is trying to call you. ⇔ 5 sorry about that.Where were we?
f. The caller gives you their name-it's unpronounceble! ⇔ 8 Sorry, could you spell that for me, please?
g. You think you misunderstood the information the other person just gave you. ⇔ 1 Sorry, could you speak up a little?
h, You gave the caller a lot of information very quickly. ⇔ 3 Ok? Did you get all that?
i, The other person just won't stop talking! ⇔ 7 Execuse me moment.
1.Bill andrews
2.Melanie Burns
3.the factory
4.sorry, about that.where were we?
5.
6.change the menu.
2,send
3, b So who elese come?
Did stephamic Hughes come?